Who we are

Our website address is: https://www.b-livedesign.co.uk.

What personal data we collect and why we collect it

The Information we collect and how we would use it

B-Live Design cares about your privacy. For this reason, we only collect information as needed to provide quality websites and products (collectively, our “Services”). Your personal data includes information such as; name, address, telephone number and email address.

We collect information about you when you enquire or place an order for products or services.

This notice applies to all information collected or submitted via this website https://www.b-livedesign.co.uk , email and phone.

We collect information about you to process your enquiry, manage an order or to manage your account. We will also collect it if you agree, to email you about other products and services we think may be of interest.

Contact forms

B-Live Design keep contact form submissions for a certain period for customer service purposes. We may also use the information submitted through them for marketing purposes. If we use the provided email address for contacting you we will always provide within the email an ‘opt-out’ or unsubscribe link. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at enquiries@b-livedesign.co.uk .  We will treat your information with respect.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

B-Live Design only use Cookies for Analytics purposes

This website uses various web analytics tools (such as Google Analytics) and other measurement tools to help analyse how users use the site. Only these tools use ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google and sometimes other vendors. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for b-livedesign.co.uk

We will never (and will not allow any third party) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. The Web Analytics vendors do not associate your IP address with any other data held by them. Neither we nor the web analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source unless you explicitly submit that information via a fill-in form on our website.

Who we share your data with

We will never (and will not allow any third party) to share any data that we may have with you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

When you complete a contact us form, we ask for your name & email address and phone number. When you buy a product, we will ask for your name and email address as well, and we might gain some other info like your website’s URL. Your email and any other information will only be used to contact you about updates on B-live Design Services. Your personal information will not be distributed to anyone for any purpose.

Additional information

How we protect your data

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Our role as a Data Controller (with regards to hosting your accounts)

While we may provide you with assistance to help ensure you are compliant, it is your responsibility to ensure that your site is compliant with GDPR.

As a website host, we may store confidential client data for you on our website. While we will do our best to ensure that the website is secure and follows best practices, we accept no liability for data loss or security breaches. It is up to you to ensure that your site complies with GDPR.

Since we may be storing your clients’ personal data on hosting servers, we are viewed as a data processor under the GDPR. For any personal data stored in your WordPress account, you should be able to directly manage, amend and remove this yourself. If you need help or advice accessing this data however, please contact us for help.

In addition to the data stored within WordPress, we also record data access to websites, such as IP address, access time, and URL requested. This is primarily to prevent hacking attempts and server misuse, and to troubleshoot any problems that might occur with our services. This data is generally anonymous, however it may occasionally contain personally identifiable information.

Should there be an issue with your website, we may have to access your clients data to identify and resolve the problem. This might involve processing your clients data. We will not use the data other than to provide you with the service you need.

For non WordPress Hosting Accounts please contact us  for assistance.

Data Access Requests And Deletion

Should you receive a data access request or a data deletion request, please inform us of the data requested or to be deleted. If you wish us to collate data you have access to, we may charge for this service, however if you request data from us as a data processor, we will provide it for free if possible.

Please note that we perform regular backups of the server that might contain contact personal data. These backups are primarily for restoration of your website in the case of a catastrophic server failure. It is not practical for use to individually delete personal data from these backups, since they are images of the entire server.

We believe that legitimate business interest is reasonable grounds on which to process this data, however we also recommend that you keep a record of data removal requests so that you can correctly remove the data from the backup before performing any other processing should they ever be used.

Need help ?

Call 07973-853933

B-Live Design

Stibbard

Norfolk

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